Shipping Policy

Pre-Orders

We’ll ship your pre-ordered items as soon as they’re ready, and you’ll receive an email update once they’re on their way. Check the item’s description for delivery estimates.

Delivery Times

All items are shipped from Sydney, Australia. 

Australia: Choose between standard shipping (3-5 business days) or express shipping (1-2 business days). Enjoy free standard shipping on orders over $150! Shipping details are available at checkout.

Outside of Australia: Estimated shipping times for international orders is around 5-21 business days for standard shipping with Australia Post depending on the delivery destination, while express shipping via DHL express is about 4-6 business days. There may be duties or taxes applicable at your delivery destination. If unsure, please feel free to email us at byjummah@gmail.com for more information.

Please note that there may be factors beyond our control that can impact shipping times but we will always communicate any issues/delays with you!

Track Your Parcel

After placing your order, you’ll receive a confirmation email. When your order ships, we’ll send you tracking details to keep you updated.

If you’re not home to receive your package, the carrier will assess whether it’s safe to leave it. If not, you’ll get a card with instructions for re-delivery or pickup at your local post office.

Unfortunately we don’t take responsibility for lost/stolen packages. If your tracking shows it’s delivered but you haven’t received it, email us and we can try to help you but the best bet is to contact your local carrier to check on your missing package.